Frequently Asked Questions

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.

An eSIM stands for an electronic SIM card, which enables the activation of a cellular plan provided by your carrier without the need for a physical nano-SIM card.

Activating your eSIM involves a straightforward process consisting of 3 steps: 1) Select your designated location 2) Choose a data plan 3) Scan the QR code using your smartphone.

A physical SIM card is a tiny chip inserted into your phone, while an eSIM is a digital SIM card that permits the activation of a cellular plan from your carrier without requiring a physical nano-SIM card.

To check if your phone supports eSIM, please refer to our list of compatible devices on the supported phone page.

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.